Privacy Policy — TeleHealth Connect

TeleHealth Connect ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you interact with us via phone, WhatsApp, email, or other communication methods in compliance with Indian data protection laws and healthcare regulations.

1. Information We Collect

Personal Identification Information: Full name, contact number, email address, residential address, date of birth, gender, and government-issued identification (if required).
Medical Information: Health records, diagnosis details, treatment plans, medical history, prescription details, allergies, and any health-related communications.
Communication Data: Messages, emails, call recordings (with explicit consent), and WhatsApp communications for service delivery and quality assurance.
Technical Information: Device information, IP address, and usage data to enhance service delivery and for security monitoring.

2. Purpose of Data Collection and Usage

To provide teleconsultations, prescription services, and continuous telehealth monitoring.
To maintain accurate health records and ensure seamless communication with healthcare professionals.
To verify identity and prevent unauthorized access.
To improve our services and develop new features.
To send appointment reminders, health alerts, and service updates.
To comply with legal, regulatory, and contractual obligations.

3. Legal Basis for Processing

We collect and process your personal data based on:

Your explicit consent.
Contractual necessity for service delivery.
Legal obligations under applicable healthcare and data protection regulations.
Legitimate interests for operational improvements and fraud prevention.

4. Data Sharing and Disclosure

We do not sell, rent, or lease your personal information. Your information may be shared strictly under these circumstances:

With licensed healthcare professionals involved in your care.
With authorized pharmacies to facilitate prescription fulfillment.
With government authorities or regulators as required by law.
With third-party service providers under strict confidentiality agreements for data processing and service improvement.

5. Data Security Measures

End-to-end encryption of all electronic communications.
Secure servers with restricted access.
Regular security audits and vulnerability assessments.
Staff training on data privacy and confidentiality.

Despite our best efforts, no electronic transmission is fully secure; therefore, we cannot guarantee absolute security.

6. Data Retention Policy

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected or as required by law:

Health records are maintained in accordance with applicable legal retention periods.
Non-medical personal information is securely deleted when no longer necessary.

7. Your Rights

Access and review your personal information.
Correct inaccuracies in your data.
Request deletion of your information where legally permissible.
Withdraw consent for communication at any time.
Receive a copy of your personal health data.

Requests can be submitted to: support@telehealthconnect.site

8. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal data from children under 18 without verified parental consent.

9. Third-Party Links and Services

Our services may contain links to external websites or services. We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies before interacting.

10. International Data Transfers

We do not transfer personal data internationally. All data processing occurs within India, in compliance with local laws and regulations.

11. Updates to This Privacy Policy

We may revise this Privacy Policy periodically. Updated versions will be posted on our website with the revised effective date. We encourage you to review it regularly.

12. Contact Us

123 Health Avenue, Civil Lines, Bareilly – 243001, Uttar Pradesh, India
+91 94567 89012
support@telehealthconnect.site